CIA: “Caught in the Act”
of going Above and Beyond
United Southern Bank has started recognizing employees who are Caught in the Act “CIA” of going Above and Beyond their normal duties. It is our pleasure to share with you, our May recipient of 2017 CIA Award, Katie Rice.
Katie works at USB as the Customer Service Representative (CSR) at our Clinic Dr. Branch. Her nomination by a fellow employee included the following:
I want to nominate Katie Rice for going back to the bank after closing to retrieve a wallet that was found in the parking lot and contained a USB debit card. She waited for the finder to arrive and reopened the branch to secure the wallet. Since no one showed up she called the customer the following day to notify them the wallet had been found. It was a wonderful reunion for the customer and their wallet without any unnecessary need to cancel all the credit cards and get new ID, etc.
Please join everyone at United Southern Bank in congratulating Katie for being caught in the act of doing good!
We appreciate our helpful and compassionate employees here at United Southern Bank. Come visit your favorite USB employees at any of our convenient branches throughout western KY. As always, you can also contact us at (270) 885-0056 or (888) 872-0015 (Toll-free) or visit USB 24-7 online.