Congratulations to Candra West, Customer Service Representative at our Main Office, for being awarded the ‘CIA (Caught in the Act) of Going Above & Beyond’ award.

We are thankful to have Candra on our team and appreciate the excellent customer service she provides to our customers!

Candra was nominated by a co-worker who noticed she worked with a customer for almost 2 hours trying to resolve an issue on his account. She went out of her way to get statements printed and reviewed all of them with the customer. She was patient, kind, and courteous to the customer the entire time. She went above beyond to provide exceptional customer service. Candra always has a positive attitude and is always willing to help. She is a great asset to USB! Please join us in congratulating Candra on this well-deserved award.